Terms of sale

TERMS OF SALE

These terms apply to every order placed with Drop Store Collectables (ABN 11 726 696 418) at dropstore.com.au. They sit alongside our Terms of Service, Shipping Policy and Returns & Refunds policy. Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law.

Placing an Order

Your order is an offer to buy. We accept it when we dispatch your item, not when you receive an order confirmation email. Until dispatch we may decline or cancel an order and refund you in full, including where:

• a price or product detail was published in error
• the item is no longer available to us
• we cannot verify the order or the delivery address
• the order exceeds a per-customer limit shown on the product page

Prices and Payment

All prices are in Australian dollars and include GST where it applies. The price you pay is the price shown at checkout. Payment is taken in full when you place your order, including on pre-orders.

Pre-Orders: What You Are Buying

A pre-order reserves an item that has not been released yet. You pay in full at checkout, which secures your order and locks in your price. If our price or the recommended retail price rises after you order, your price does not change and we will not ask you for the difference.

Pre-Orders: Release Dates and Dispatch

Release dates are set by the manufacturer or distributor. They are estimates, not guarantees, and they do move.

• We dispatch pre-orders 2 to 5 business days after the release date, once stock reaches our Melbourne warehouse. We do not promise dispatch on release day.
• If a release date changes, we will email you.
• Delivery time after dispatch is covered by our Shipping Policy.

Pre-Orders: Orders With Both Pre-Order and In-Stock Items

If one order contains both, the whole order ships together once every item is available. If you want the in-stock items sooner, place them as a separate order, or email us before you check out.

Pre-Orders: Cancellations and Refunds

You cannot cancel a pre-order because you have changed your mind. We commit stock on your behalf well before release, which is what allows us to hold your price.

You are entitled to a full refund, and you do not have to ask us for it, if:

• we cancel your pre-order for any reason
• we cannot supply the item, including where the quantity we receive is cut or the product is never released
• the item is not what the product page described

You may also choose to cancel your pre-order for a full refund if the release date moves more than 60 days past the date shown on the product page at the time you ordered. Email contact@dropstore.com.au with your order number.

These are minimum commitments, not limits. If a delay or a change of circumstances is unreasonable, the Australian Consumer Law may give you more than this policy sets out, and it applies whatever this policy says.

Limited Quantities

Some items reach us in smaller numbers than we have orders for. Where we cannot fill every order, we fill them in the order they were placed and refund the remainder in full. We will not substitute a different product without asking you first.

Assorted and Randomly Distributed Designs

Some sealed products are supplied in assorted designs and we cannot choose which one you receive. Where that applies, the product page says so. Receiving a different design from the one pictured is not a fault and is not grounds for a change-of-mind return.

Condition of Sealed Product

We sell factory-sealed product and we pack it with collector-grade care. Outer packaging can still pick up minor shelf wear in manufacture and transit. Minor wear to outer packaging is not a fault. Damage that affects the product, or a package damaged in transit, is covered by our Returns & Refunds policy.

Returns

We do not accept change-of-mind returns on sealed product. Faulty, damaged, incorrect and not-as-described items are covered in full. See our Returns & Refunds policy at dropstore.com.au/policies/refund-policy.

Questions?

Email contact@dropstore.com.au