Refund policy

RETURNS & REFUNDS

Australian Consumer Law

Under Australian Consumer Law, you're entitled to a replacement or refund if a product:

• Has a major fault
• Is not as described
• Is significantly different from the sample or description
• Doesn't do what it's supposed to do

We fully comply with these requirements. 

No Change-of-Mind Returns

Due to the nature of sealed collectibles and TCG products, we do not accept returns for change of mind. All sales are final unless the item is faulty or not as described. Pre-orders carry additional terms, including when you may cancel and when we refund you in full. See our Terms of Sale.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours at contact@dropstore.com.au with:

• Your order number
• Photos of the issue

We'll arrange a replacement or full refund at no cost to you.

The 48 hours is so we can lodge a claim with Australia Post while it can still be investigated. It is not a limit on your rights: if a fault appears later, contact us and we will deal with it under the Australian Consumer Law.

Refund Processing

Approved refunds are processed within 3-5 business days and returned to your original payment method.

Questions?

Email contact@dropstore.com.au