Can I change or cancel my order?

If your order hasn't shipped yet, contact us at contact@dropstore.com.au and we'll do our best to accommodate. Once shipped, orders cannot be modified or cancelled.

How much does shipping cost?

We offer FREE standard shipping Australia-wide on orders over $99. Standard shipping is $8.95 for orders under $99.

How long does delivery take?

Standard shipping takes 3-7 business days. Express shipping takes 1-3 business days. Delivery times may vary for remote areas.

Do you ship internationally?

We currently only ship within Australia.

Are your products authentic?

Absolutely. Every product we sell is 100% genuine, brand new and factory sealed. We never sell grey market imports, resealed products or counterfeits.

Are your TCG products sealed?

Yes, all our trading card products are factory sealed unless explicitly stated otherwise.

How do preorders work?

Preorders reserve your item before the official release date. You pay in full at checkout, and we ship your order as soon as we receive stock.

Can I cancel a preorder?

No, preorders cannot be cancelled. All preorder sales are final.

What's your return policy?

Due to the nature of sealed collectibles and TCG products, we do not accept returns for change of mind. Under Australian Consumer Law, you're entitled to a refund or replacement if a product is faulty or not as described.

My item arrived damaged — what do I do?

Contact us within 48 hours at contact@dropstore.com.au with your order number and photos of the damage. We'll arrange a replacement or full refund.

FAQ

Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

Quick answers on shipping, preorders, returns and what we stock. If you can't find what you're after, email us and we'll reply within 24 hours.

Orders & payment

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

If it hasn't shipped yet, email contact@dropstore.com.au as soon as you can and we'll do our best to sort it. Once an order ships we can't change or cancel it, so speed matters here.

Not at the moment. We're online only, so everything ships.

Shipping

Standard shipping is a flat $8.95 anywhere in Australia, and express is $14.95. Spend over $99 and standard shipping is free.

We ship from Melbourne. Standard usually arrives in 3 to 7 business days, express in 1 to 3. Remote areas can take a little longer.

Not yet. Australia only for now.

Yes. Every order gets a tracking number, and we'll email it to you the moment your parcel ships.

Products & authenticity

Yes. Everything we sell is 100% genuine, brand new and factory sealed. No grey market imports, no resealed boxes, no counterfeits.

Yes. Every trading card product is factory sealed unless the listing clearly says otherwise.

No. We only stock sealed product, so no singles and no opened packs.

Preorders

A preorder locks in your item before it's released. You pay in full at checkout, and we ship as soon as stock lands.

Sometimes. Release dates are set by the manufacturer and they do occasionally move. If yours does, we'll email you.

No. Preorders can't be cancelled or returned, and all preorder sales are final, so double-check before you commit.

Returns & refunds

We can't accept change-of-mind returns on sealed collectibles. If a product is faulty, not as described or significantly different from what was advertised, Australian Consumer Law has you covered and we'll arrange a refund or replacement.

Email contact@dropstore.com.au within 48 hours with your order number and photos of the damage, and we'll arrange a replacement or a full refund.